We hope you will delight with your purchase and we would like to thank you for choosing Petits Trésors.
Our jewellery is constantly checked for quality, during the making, but also the packing. If for any reason your jewellery is defective, or doesn't correspond to the product you've ordered, please send it back to us. You can return incorrect/faulty items purchased from Petits Trésors e-store within 15 days of receipt for a free exchange or a refund including shipping costs.
The Petits Trésors e-store will only accept returns for purchases made from the Petits Trésors e-store. Petits Trésors retailer’s stores will not accept returns on products purchased from our e-store.
If your jewellery is not defective, we can't accept returns for purchases without stating reasons, except if your jewellery is not engraved.
Items engraved with personalized information cannot be returned or exchanged. All items subject to a personalized marking are Final Sale.
If it is not personalized, we can accept your return under the condition that it has not been used and is packed in its original packaging.
How to return your purchase?
Please email firstname.lastname@example.org for return authorization number.
Please click on the link to open the return slip, which must accompany your return. You will find on the return list all information we need to handle your request. You will have to choose Exchange or Refund.
Include your return slip and all original documentation in your parcel.
We will refund with your original method of payment within 2 weeks after receiving your return.
If you prefer an exchange, we can refund the shipping costs you paid once we receive your parcel, or offer a coupon (shipping cost amount X 2). This coupon will be sent by email once we receive your parcel.
Please ship your return to the address below:
Petits Trésors Canada Ltd.
1616, 1800 4 St. SW
Calgary, Alberta, T2S 2S5
Petits Trésors is not responsible for merchandise sent by you and which has not been received or that is not returned in accordance with these terms.
If you have a concern or requests about a particular product or our return policy, please contact customer service at: +1 403 612 3710.
Click here, to download our return slip.